Shipping policy

Last updated: September 15, 2026

Thank you for shopping with Pure Routine Care. We carefully prepare and ship every order to help ensure your products arrive safely and on time.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and U.S. federal holidays.

During holidays, promotions, severe weather, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Some products or shipping methods may not be available for Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or other remote locations. Available shipping options will be displayed at checkout.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before payment.

We may occasionally offer free shipping or other shipping promotions. Any applicable conditions, minimum order amounts, or exclusions will be shown during the promotion.

Estimated Delivery Times

Most orders arrive within 3–8 business days after shipment.

Delivery estimates are not guarantees. Actual delivery times may vary depending on the destination, carrier operations, severe weather, holidays, address issues, or other circumstances outside our control.

Tracking Your Order

When your order ships, you will receive an email containing a tracking number. Please allow up to 48 hours for tracking information to become available or update on the carrier’s website.

If tracking has not updated for several business days, please contact us through our website, and we will help investigate.

Multiple Shipments

Products in the same order may be stored at different fulfillment locations. As a result, your order may arrive in multiple packages and on different dates.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Address Changes and Order Cancellations

Please review your shipping address carefully before completing your purchase.

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate your request, but changes or cancellations cannot be guaranteed after an order has entered processing or been shipped.

Pure Routine Care is not responsible for delays, failed deliveries, or additional shipping costs caused by an incomplete or incorrect address submitted at checkout.

Delayed or Missing Packages

If your package is delayed, please first review the tracking information and check around the delivery location, including with household members, neighbors, building management, or mailroom staff.

A carrier may occasionally mark a package as delivered shortly before it physically arrives. Please allow up to 2 business days after a delivery scan before reporting the package as missing.

If the package still cannot be located, contact us through our website with your order number. We will review the tracking information and assist with the appropriate carrier investigation.

Pure Routine Care is not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout. However, we will make reasonable efforts to help you communicate with the shipping carrier.

Damaged Packages or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the shipping box and label, when applicable

Please keep the product and all original packaging until we complete our review. We will evaluate the issue and provide the appropriate resolution.

Returned or Undeliverable Packages

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, we will contact you after receiving it.

Original shipping charges are non-refundable. Additional shipping fees may apply if you request that the order be shipped again.

International Shipping

We do not currently offer international shipping. Orders placed with international package-forwarding services are shipped at the customer’s risk. We are not responsible for loss, damage, customs charges, delays, or handling after delivery to the forwarding address.